I've mentioned too many times to count about how frustrated and disappointed we were with the gift I'd ordered for our grandson Connor. It never came even when ordered the first week in December. The present was a DribbleUP basketball which works with technology. There is something in this ball which connects wirelessly to an iPhone/pad or a smart TV which turns its use into a virtual basketball trainer. It sounds very cool and those who have actually gotten one, rave about it. Connor is playing 7th grade basketball so this sounded like something he would really like. Check the link to see for yourself.
It comes with a stand to hold the phone or ipad so you can watch and copy the drills. Even better is connecting to the smart tv with the bigger picture.
In any event our order is still someplace in New York. Last night my obsession with this issue had me looking at the dribble up facebook page and there were posts telling people about the latest things possible with this basketball and many raves from those who have one. So I commented that "we still have not received ours." I did not expect much from my comment but it wasn't 5 minutes before someone from DribbleUp answered my comment.
He apologized, explained the issue is with the US postal service without being critical of them, and asked me to message or email him for the email address I used to order. I did that and 15 minutes later he'd found where our package was (same place in New York I'd found). He was still hopeful the USPS would eventually deliver but...Then came the best part- "Just to be sure that you'll receive one, I just submitted a replacement order - free of charge. You'll receive a new tracking number once your order ships the next business day. In case you receive both orders, feel free to let us know so that we can send out a prepaid return label for the extra."
I have to say this is customer service at its best. How many businesses have someone working during the night to get back to people immediately? I am very impressed and now have hope a cool basketball will finally get here.