Katie and Jake drove back to St Louis with us on Sunday so that she could attend the funeral of her lifelong best friend's father yesterday. She had a plane reservation to head home yesterday at 5:30. Let's just say that trip to the airport was the worse experience ever. To begin with we were way early, but there was not one empy space in the East parking garage on any level. Finally she just told me to let her out as close to the entrance as possible and let her go. She with Jake in a car seat, a carry on bag and purse.
Anyway since I had no where to go, I had to head home. I got halfway there when she called and said she was not flying Southwest as she'd thought, but American and had no idea how to get over to terminal 1 in time. I gave her the best advice I knew and then went crazy wondering how to help. Turns out the shuttle area for going from one terminal to another was so filled with people waiting it looked like, as she put it, a rock concert getting out. People were angry and crying and yelling because not only weren't there enough shuttles, there weren't any shuttles. When she finally got over to the American counter she was behind two huge groups, one of which had problems with overweight bags and the other large group missed their flight. All of this meant each person in each group had to either be reticketed or pay individually for the heavy bags. It took forever and there were only two clerks working the checkin. To make it even more surreal, another man had to go through a long process because he was carrying a firearm.
When she got to a clerk finally, the woman was very rude and mean, telling her she should have been there earlier and then refused to check her in because it was too late to get to the gate. After 45 minutes of standing in that line behind all those people with only two duty clerks. She was beside herself and tried to plead with the woman to no avail. The clerk rebooked her for 6:20 this morning, told her she was flying into Baltimore. Baltimore was going to be a real hassle for her, Jake and husband Charlie but what could she do? Back I went to the airport to bring her back here for the night.
As we were standing in the longest Lambert security line I've ever seen at 5 am today, she looked at her ticket and saw that the plane was going to Reagan. The ticket clerk really took it out on Katie. So luckily she noticed in time to let Charlie know before he took off for Baltimore.
The worst. Everything was tear inducing but the parking garage being totally full was a sign of things to come. What made me angry was all the electronic signs leading to the airport said all garages were open. Well, that was just not true and so many of us in the snaking caravan through the aisles found out. In the end, she could have made it if only one more clerk had been working the checkin desk or if the clerk had had any sympathy. Katie can move fast when she had to.
But this morning's endless security checkin line was the last straw. The line went almost to the United terminal entrance. Ridiculous. But Katie and Jake are in the air now, and hopefully things will ease. Lambert can brag about the new renovations all they want but until they make actual travel easier it's useless bragging. It's a bureaucracy at work, both with American, Lambert and the TSA.
In better times, an hour before all this started, we had our picture taken on the steps of Holy Cross. Lizzie and her 3 boys and Katie and Jake and I. All we missed was Drew who luckily for him, stayed behind in DC.
