Multiple remotes

We had Charter Cable put in a digital modem a couple of weeks ago.  The tech guy told me to turn the tv on with the old remote and change channels with the new one. 

Well.  The first day he watches this tv, the MAtH either changed the channels with the old remote or turned the tv off with the new one.  Now all we have is snow. 

I have played with the remote buttons, someone once told me when things go wacky, just keep pushing buttons until the pictures comes back.  This did not work.  I used the menu button on the old remote to make sure the input was what it should be...nothing.  The new remote will not bring up a menu so I have no idea what that remote is now set to.  

This is so frustrating.  And, if you call Charter and try to explain what happened, the person on the line seems not to be able to comprehend that the problem is with remote sync-ing. 

"Unplug the modem", they always say, "let it reboot".  I tried that too. 

arrrgh.

Comments

[Todd]

Direct TV & AT & T DSL

[Ron]

I can't believe you continue to battle with Charter. DIRCTV is the best for service and quality.

[Diane]

We stay with Charter because we're somewhat lazy and do not want separate things for internet and tv. I'd love to have satellite tv, but then I'd have to find an internet provider and as we have given up the landline phone in C'ville, it's tough.

[Nancy]

I love AT&T internet & UVerse TV. I can show my online photos on my TV, do a bunch of things w/recording, and I don't even use the cell phone remote recording feature, get the channels for a lot of city TV channels--St. Louis and Illinois side of the river, and generally like everything about it except that I'd like the remote features to kick in a little faster on startup. Customer service has been great, so far. Have had it a couple of years now. Their HD is quite good, too.

[Pam]

I had a similar problem when I switched providers. I have to make sure- with the 'remote that came with the TV' that the channel is always set to '3'. Then the 'cable remote' will work. Hopefully it is something simple-good luck.