This is an update to the post below. Dale went down to the shop and described our cable issue and the fact that we were pretty sure it was an under ground line problem. Two guys from environmental services were at the house within 20 minutes to see if they could find the line and what it looked like. Jim, who works full time and can fix anything, brought along a student, Kyle, who works with him part time. They immediately found one end of the cable line which had separated from a second piece of line. Then with a shovel they moved some dirt and found the second.
The people working along the fence line must have pulled it apart and luckily the two portions of the line were intact, adapter and insert. The line hadn't been severed.
The cable line has been buried not more than an inch under ground which is probably much too shallow. But they were able to take off that black torn adapter piece, replace and refit. Everything working perfectly now.
This is so great, love these guys. They can do anything. Now I just have to hold the line for an hour trying to let Charter know they are not needed.
Not to get too "I told you so" about this but the buried line is exactly what I tried to tell Charter was causing the outage.
And to make things even more fantastic, two other of our students, Craig and Casey, came along and sang Happy Birthday to me while Jim and Kyle were working.