Yesterday morning around 8:30 our internet and TV signal suddenly went down. For most of the day I wanted to believe this was another Charter outage similar to last Saturday. By dinner time I knew better because I'd learned we were the only ones out and the timing corresponded to some work being done along our back fence line. Actually, I had gone outside when the internet went out and talked to the utility guy who'd been marking various service lines but he said not a word to me, merely unclipped something from the wall of the house and then spray painted the ground where the cable line was buried. But it was too late.
In the early evening I called Charter and got a person who insisted the tv would return soon because his information showed Charter doing something in the area. He then put me through hoops of remotely unplugging and plugging the internet modem, wireless modem and reading numbers off the back of both. I tried to tell him it was most likely a damaged in ground cable line but he wasn't having any of that. In the end he said he could get a technician out Saturday evening!
I was really exasperated by then and took it out on Dale who mainly repeated "this is how our parents lived, it wasn't so bad for them." What I do know is we're looking at 3 days of no tv or internet service and the Charter guy who's coming Saturday night is the wrong guy-an indoor guy, not the buried line guy which will mean waiting even more days.
I have been very hard to live with the past 12 hours but it's frustrating when people who deal with this sort of thing ignore me when I tell the what seems to be the issue which is that everything went out shortly after landscape growth was being cut back. And the utility company guy who brushed me off still bugs me.