This is an update to the Charter issues we had the other day at the seminary house. That episode ended well, the outage was fixed by our campus workers, but the facilities manager at Concordia had Charter come out to make sure things were copasetic. And a call was made to Charter cancelling what was to be a service call today (Saturday) between 3-5.
We're in Collinsville this weekend and ten minutes ago a Charter service man came to the door to take a look at our outage problem. At first I was just shocked and then (sorry) started laughing while I told him the issue was at our other address and not here. He, thankfully, laughed with me and told me I wouldn't believe how often this happens. This, being sent to someone's home and that someone never called Charter with a problem.
We talked for a while and then he told me that he would record this stop as "turned away at the door" and that I should not see any charges on our bill.
The Charter guy on the phone Thusday night obviously got the two billing addresses mixed up even when the first thing I had to tell him was what phone number was connected to the St. Louis account. The Collinsville account has a different number and should never have come up on his screen.
Oh Charter. This was a very congenial and knowledgeable guy today, if we'd had a problem I'm sure he could have fixed it. But part of this story really bugs me. If our seminary workers had not been able to fix our outage yesterday, I'd have been waiting over there all day for nothing because Charter sent the tech to Collinsville.