The Charter technician came, and early! Very nice guy who really knew his stuff, plus he has a son who graduated a semester early from Mizzou and has full ride scholarships to Mizzou and SLU law schools plus a partial ride to the Wash U law school. He said it looks like it will probably be SLU. Anyway, he found the problem was not in the new cable box but the new HDMI cable was bad. Changed it all out, did a test and picture is working great.
When we realized the new requirement by Charter Cable involving getting new digital boxes for all our tv's was reaching a deadline, I went out and picked up two at one of the local offices. Supposedly this Tuesday is the day Charter's signals go all digital and without the new boxes you'll get no tv. Which explained why there were so many other people at the office, snaking around in a long line like you'd see going through airport security.
It was supposed to be easy peasy to set these things up by ourselves. And it was...for one box. The second TV refused to bring up a signal of any kind. I got so frustrated last night after checking and rechecking the connections and the video source and getting nothing on the screen that I gave up, took everything off and went back to the normal connection. And Dale who is not at all interested in audio visual or computer tech setting up, mainly came through a few times and asked, "how's it going"?
After church this morning I tried again, hooked everything up to the box, powered up and nothing. The tv that is working properly is laughing its head off. So I called Charter and spent 45 minutes on the line with the mechanical woman's voice having me do the same thing over and over while she or some machine reset the box. Nothing. Finally even she gave up and passed me to a nice man named Steve who let me give a run down on what was wrong...no signal...and after remotely checking my cable connections and such, told me the box is most likely faulty. And, since I was so kind as to having gone and picked this up myself, he'd send a technician out tomorrow morning between 10 and noon with a new one and get things working.
Unfortunately for me, this tv is in the bedroom so I guess I'd better get to straightening things up a bit. This is kind of crazy, though, Charter requiring all new boxes for every tv in the house. One extra is free the rest are not. You have to have them, like it or not, or you get no programming. But you have to pay for it like you've decided on this purchase yourself.
Bah. What a waste of the better part of two days.